What is NPS?
Net promoter score, or NPS, is a commonly used customer satisfaction indicator. In an NPS survey, customers are asked how likely they are to recommend Fondia's services.
The figure is obtained through subtracting the percentage of detractors (score of 0-6) from the percentage of promoters (score of 9 or 10). The worst possible score in an NPS measurement is -100 and the best 100.
Typically, an NPS score above 50 is considered an excellent result.
What is eNPS?
eNPS (Employee Net Promoter Score) is the indicator for the willingness of employees to recommend the workplace and their commitment. An eNPS survey contains questions as to how likely it is that employees would recommend Fondia as an employer.
The eNPS score is obtained by subtracting the percentage of detractors (score of 0-6) from the percentage of promoters (score of 9 or 10). In an eNPS measurement, the worst possible score is -100 and the best 100.
As a rule of thumb, an eNPS score of 20 is a good level in Western countries.